Copacabana Beachside Retreat

We are Haelo, a well-established name in hospitality for more than a decade.

Our mission is to offer a unique and welcoming experience, built on core values such as empathy, care and closeness.

From the moment you book until check-out, our service is guided by attention to detail and respect for every guest. We hope you truly feel welcome in our space.

As this is a residential rental, it is essential to respect the property, the neighbors and the rules of good coexistence. Failure to follow these rules may result in the interruption and/or cancellation of the stay, without prejudice to any additional charges.

IMPORTANT RULES AND INFORMATION

Documents and access

• All guests included in the reservation must send an identification document. Without this information, check-in will not be authorized.

• Guests under 18 must be accompanied by their parents or legal guardians.

• Every visitor must have their document sent at least 24 hours in advance, respecting the maximum occupancy of the property.

About the property

• For hygiene reasons, we do not provide salt, sugar, olive oil or any food items.

• On arrival, we provide 1 roll of toilet paper and 1 towel per person.

• Bed and bath linen is not changed during the stay. If you would like additional changes or extra cleaning (especially for long stays), please ask about prices in advance.

Internet, building and services

• We are not responsible for internet instability.

• We are also not responsible for general building maintenance or interruptions in water and power supply by utility companies.

Conduct

• Parties and/or events are not allowed.

• Please respect quiet hours, from 10 PM to 8 AM.

• Smoking is not allowed inside the property. Signs such as cigarette butts, ashes or odors will result in an extra cleaning fee.

• Do not use bed or bath linen to remove makeup, sunscreen, blood or other products that may stain.

Responsibilities

• Fines imposed on the unit by the building for loud noise, inappropriate behavior or breach of the building rules will be charged in full to the reservation holder.

Please make good use of and take care of the space. This is someone's home, and we count on you to help keep it well cared for.

INFORMATION SPECIFIC TO THIS PROPERTY

• Luggage and beachwear must use the service elevator. The main elevator may not be used shirtless or in swimwear/beachwear.

• A fee of R$ 150.00 will be charged per linen item stained with lipstick, makeup, sauces, etc.

• If smoke, smell or cigarette butts are detected, a fine of R$ 150.00 will be charged.